1317 Sprint Reviews And Complaints @ Pissed Consumer
Sprint (formerly known as Sprint Nextel) offers mobile phone and mobile internet service, including text messages and voice mail, to individuals and businesses. If the deal closes, T-Mobile will get a company that is poorly managed and is known for poor service. Unfortunately, 2.5GHz (Band 41) is not supported by weBoost boosters at this time, while the other two bands and the rest of Sprint's 3G & 4G LTE are supported.
It also offers an extensive variety of data and unlimited plans, giving you plenty of options depending on your needs. The phone I ordered was the wrong one so I went to the Sprint store to excange it for an upgraded Blackberry World Phone. With Sprint out of the picture, there will be three major carrier choices in the U.S. for wireless customers and that makes it easier for the companies to raise rates or diminish service quality in some way.
Its Sprint Forward plans also offer solid value and don't require a credit check — a huge plus if you're working on your score. I bought iPhone 7 from sprint and I paid the full amount two years ago and until now it still locked even though I called customer service many times and no solution at all.
To make matters worse, a recent Consumer Reports survey named Sprint the worst customer service provider for the phone industry - for the second year in a row. It's a great idea for Sprint and T-Mobile shareholders, and it could even lead to better service for consumers.
I wish I had read this prior to agreeing to pay Sprint for that lack of service for two years. I want the $800.00 charge off my bill, I want all late fees taken off and I will pay my monthly bill as I was for the last years of being a sprint customer or I will leave sprint all together.
Customers can't terminate phone contracts because their carrier fails to provide adequate service, so they have no recourse. T-Mobile will need to improve the Sprint network as the market races toward 5G. It may need to merge the two networks at some point, which is a technological nightmare.
Today I called sprint I was on the phone with 30 min holds each first representative I spoke to told me that my past due was 216.57 and that I had a balance due of four hundred something dollars I told her that that was part of the next month's bill and that it was not due yet she put me on hold then came back and said could I pay half of the past due amount I said yes I will load a card and call right back.
Sprint also can provide more employee incentives, better discounts for employee plans, and a better understand of each individual store and their REALISTIC traffic in order to avoid disappointing numbers at the end of the month. It's a shame that the company can't look back to the September of 2005, when it went well out of its way to accomodate customers and non-customers alike, as a model for how customer service should be.
We're seeing Sprint, a company with 55 million customers, becoming part of a new T-Mobile (which has 73 million customers) to form what amounts to a new company under a familiar name. Perceived Company-Centric Pricing - Price is a pain point for Sprint customers, which is why the organization has attempted to lower Sprint prices considerably over the past year.
The first time I took my phone in for service I could not remember the intended password for screen unlock. She gave me an interactive number and told me to take it back to the Spring store I receive the phone from. I called back into the customer support line and asked them to fix my plan and after many minutes of messing with it the representative could not figure out how to do it and told me that I would need an escalation to management.
The dichotomy between these customer service reports and Sprint's touting of winning customer service awards is stark. Unlimited and lower-cost plans have helped Sprint battle back against much larger rivals AT&T and Verizon. Sprint news, discussion, user feedback, phone updates, tips and tricks, technical advice, and Customer Care experiences.