Sprint Outage Or Service Down? Current Problems And Outages



Sprint (formerly known as Sprint Nextel) offers mobile phone and mobile internet service, including text messages and voice mail, to individuals and businesses. And they recognized that I was a loyal customer who always paid my bill on time - in recent years they regularly sent me offers to "upgrade my plan" or my phone and receive a billing credit (but we all know this is because they wanted me to renew my vows and sign on to a new contract).

J.D. Power and Associates ranked Sprint best in the purchase experience among full-service wireless providers, for the third year in a row. Mr. Hesse starts every weekly meeting with an update from Bob Johnson, Sprint's chief service officer, who is in charge of overhauling the customer service operations.

Bain's consultants Domenico Azzarello and Mark Kovac sum up the problem well: With penetration flattening (wireless penetration in the US, for example, is nearly 100 percent) and competition intensifying, companies must fight for market share as never before.” Bain's research found that some customers like to notified when they go over their plan limits, others value a single point of contact, refunds for dropped calls, referral bonuses, etc.

In some instances, she said, Sprint determines that the customer's problem has already been solved and there's nothing more Sprint can do. In other cases, "some people were calling and being abusive, and acting in a way that was unprofessional; so the issues were varied," she said.

I understand sprint wont lose alot by losing me as a customer but word of mouth helps to fan the flames and by the treatment ive got here lately id much rather go back to AT&T seems like the service we got was not questionable this has been the worse switch ever its been nothing but hell as a customer of yours i would not recommend this service to a friend thru my experiences.

RootMetrics puts Sprint in third place for overall performance with a rating of 87.8. Comparatively, Verizon's in first place with a rating of 95.0 and AT&T is in second place with a rating of 92.8. There's a pretty significant drop between AT&T's rating and Sprint's when compared to the 2.2 point difference between Verizon and AT&T.

At the end of my now hour-long phone call, I asked Robert how I could register my extreme dissatisfaction with Sprint's service, and in the monotone, robotic voice of someone who had explained the answer thousands of times, he suggested I e-mail the corporate office via "dub dub dub dot sprint dot com." When he asked me if there was anything else he could do for me today, I laughed out loud and struggled to restrain myself from saying anything other than a pleasant good-bye.

If you caught the media coverage of this story in everything from the Wall Street Journal to a segment last night on CNN, then you probably noticed a common theme in the online responses and "man on the street" interviews—indeed, you may have had this reaction yourself: booting American soldiers at West Point for excessive use of the "free roaming" service is a big no-no, but anyone who calls customer service 90 times in six months deserves to have their account canceled.

The employee there initially said she would see if there was something she could do, her manager came up and immediately barked at me: "No, we cannot do that!", I said that there was no incentive for me to stay if I had to pay a Sprint termination fee and he said "then leave." So I did, I switched to Tmobile and the money I am saving makes up for the termination fee in two months and their customer service has been incredible.

Sprint Global Roaming: All new plans include unlimited texting and free 2G data in more than 140 countries around the world. Indeed, Moffet told me that shares of AT&T and Verizon are already on the upswing in anticipation of a T-Mobile-Sprint merger being approved.

Shortly thereafter, Sprint launched unlimited data plans, one of the key reasons our family has remained loyal” over the years. And there are plenty of posts on message boards and forums about AT&T customers reporting bad service. And I again had the Sprint store representative explicitly confirm that the above important features would still be present on my new plan.

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